4. Top gripe: The overstuff
Things restaurants staffers don’t know when stuffing a bag full of takeout: how far a person has to drive with their meal, and if there’s someone in the passenger seat to make sure the bag stays upright. Especially when there are open hot sides, such as fries, one of the first things most people do (after eating a fry, of course) is roll up the bag to seal in the heat and set it next to them.
However, on a recent visit to a national QSR chain, my bag was stuffed quite literally to the brim. Issue No. 1 was that I could not roll the top closed, because there was no spare room at the top. Issue No. 2 was that I was driving alone—I had to keep one hand on the bag at all times to make sure it didn’t topple. And it didn’t help that some heavier items were near the middle of the bag, so it wasn’t weighed down at the base. The result: All the sides on the top were cold, and driving home was a pain, not painting the best image of the takeout business from that spot.