Beverage

Starbucks picks new U.S. chief

Starbucks has reached outside the restaurant industry for the new president of its domestic operations, snapping up a seasoned retail veteran who joined Starbucks’ board a few months ago.

In addition to serving as president of Starbucks’ Americas group, Rosalind Brewer will also hold the job of corporate COO, with global responsibilities. In both of her capacities, Brewer will report directly to CEO Kevin Johnson, who came to Starbucks from the tech world.

Brewer has spent more than 30 years in management roles, including a five-year stint as CEO of Sam’s Club, the big-box chain that grew out of Walmart, as well as six years with that discount retailer.

The bulk of her career was spent at Kimberly-Clark, where she began as a scientist. Brewer is a chemist by training.

She retired from Sam’s in February.

rosalind brewer

“She has been a trusted strategic counselor to me ever since she joined our board of directors, and I deeply value her insight, business acumen and leadership expertise,” Johnson said in announcing Brewer’s appointment.

The addition of a COO completes a management changeover at Starbucks. Former CEO Howard Schultz, another retailing veteran who took over the coffee chain with virtually no restaurant experience, surrendered day-to-day leadership of the company to Johnson in early April. Schultz remains chairman. Johnson also holds the post of corporate president.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners