As the coronavirus situation has evolved, most fast-casual restaurants have lost lunch customers in business districts but gained dinner customers in residential areas. Listen as Field Failing, founder and CEO of Fields Good Chicken in New York City, shares how his concept has met the challenge by differentiating the menu, constantly engaging guests and reaching out to the community.
Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.