OPINIONLeadership

Is this the biggest restaurant jerk of all time?

Restaurant Rewind: Victor Posner set a new depth in restaurant leadership, though he’s certainly had ample competition. Here’s how he earned his dubious distinction.

The restaurant industry has abounded in creeps, bullies, meanies and all-around jerks. But few rival Victor Posner, the onetime owner of Arby’s, as a candidate for the title of GOAT.

This week’s edition of the Restaurant Rewind retro podcast looks at the infamous corporate raider and his flamethrower management style. While he owned Arby’s, the brand rebounded in head-turning fashion. But it wasn’t because of the warm, supportive culture he cultivated for the chain and its sister brands.

Join host and Editor At Large Peter Romeo as he makes the case that the industry should regard itself as fortunate if it never sees another owner with Posner’s proclivities.

Download the episode and every installment of Restaurant Rewind wherever you get your podcasts.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners