Marketing

Buffalo Wild Wings adds a CMO in latest rebuilding move

The new position will be filled by another veteran of the hotel industry, Seth Freeman.
Photograph courtesy of Buffalo Wild Wings

The new owner of Buffalo Wild Wings has made another addition to the casual chain’s leadership team with the appointment of a chief marketing officer, Coca-Cola and InterContinental Hotels veteran Seth Freeman.

The position is a new one for the wings chain, owner Inspire Brands said. Freeman will be responsible for culinary, digital, advertising and guest experience activities, the company added.

Freeman previously oversaw global marketing for InterContinental’s Holiday Inn brand. He also was involved with the lodging giant’s budget concept, Holiday Inn Express. Both systems are heavily franchised, and encompass about 2,000 locations. About half of Buffalo Wild Wings’ 1,200 locations are franchised.

Freeman’s new employer noted that the Howard and Georgia State University grad worked on design as well as elements of customers’ experience while at InterContinental, where Inspire CEO Paul Brown had also worked.  

Inspire was formed through the purchase of Buffalo Wild Wings by Arby’s for $2.9 billion. That deal also brought R Taco, a fast-casual Mexican concept, into the fold. The company has said it intends to amass a collection of restaurant brands, and has cited hotel companies’ multiple-chain portfolios as a model of what it hopes to become.

Inspire recently paid The Wendy’s Co. $450 million to purchase the burger franchisor’s 12.3% stake in Arby’s and Buffalo Wild Wings. Wall Street has speculated that Inspire will eventually be spun off from its owner, the private-equity firm Roark Capital, through a public stock offering. 

Before joining InterContinental in late 2013, Freeman was senior brand manager of Coca-Cola’s Gold Peak iced tea brand.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners