McDonald’s rolls out mobile app, beverage loyalty program

After much anticipation, McDonald’s has begun rolling out its mobile app in the U.S., starting with the San Diego and New York City markets.

Through the app, customers can earn a free beverage after purchasing five McCafe drinks, such as coffee and shakes, the Associated Press reports. They can also locate nearby stores and glance at the chain’s menu and nutritional information.

As of now, mobile-ordering and payment capabilities are not available.

Franchisees will be able to use the app to promote local deals, Becca Hary, a McDonald's spokeswoman, told the AP. In San Diego, McDonald's said initial offers include a buy one, get one free coupon for Big Macs.

The company will continue making app adjustments and will tailor promotional offers as time goes on, Hary said.

On a July earnings call, McDonald’s CEO Steve Easterbook admitted the fast-food giant is “a little behind” its competition in terms of app development. As quick-service chains work to capture millennial dollars, mobile apps are seen as a prime way to spread the word about in-store promotions, offer convenient ordering and payment options, and build brand loyalty.

Last month, Starbucks CEO Howard Schultz reported that more than 20 percent of the coffee chain’s in-store sales are made through its smartphone app

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners