Dealing staff in
The gaming component has had a “dramatic” impact on operations and staff training, Swincher says, compared to training for a traditional restaurant. He hosted a three-hour seminar for his staff on how to teach customers games, and when new games are added, staff test them out during the preopening staff meal. In the gaming area, each of the tables features a service button that, when pushed, activates a robot-looking figure above each table, which will light up and wave its arms to grab servers’ attention. “If I’m a server, I don’t want to bother you when you’re focusing on a game,” Swincher says.