Anthony's Coal Fired Pizza

Technology

Why Anthony's Coal Fired Pizza ditched its AI phone system

The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.

Food

After a pandemic break, restaurants added a lot of new menu items this summer

Customers returned to dining out and operators greeted them with a record number of limited-time offers. The result was a summer of love on restaurant menus.

Power outages and transportation difficulties are mentioned as the lingering effects of the storm that struck Florida and the Carolinas.

The two chains said they are starting to see some efficiencies after joining forces last year, but development was slowed by COVID.

The better burger chain said the acquisition is its first in a long-term plan of building a multi-brand restaurant platform.

Executives from the better burger brand, which announced a deal to purchase the casual-dining chain for $161.3 million this week, said they intend to turn a pared-down, fast-casual Anthony’s prototype into a growth vehicle.

The polished-casual chain hired a COO, CMO and, late last year, a chief culinary officer.

Get Top 500 data: sales, units and YOY change, average unit volume, and company/franchise units, as well as Technomic’s analysis, growth forecast and more.

Wayne Jones has joined the casual-dining Italian brand.

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