In this episode, Melissa Perri, CEO of Produx Lab, Jennifer Perri, Operations Manager of Princeton University and Jaime Palacios, SVP of Digital of Softtek, cover how technology-enabled hyper-personalization in restaurant brands can achieve once they move away from an efficient play to an overall guest experience strategy.
This post is sponsored by Softtek
The Bottom Line: A combination of rising costs and weakening sales, and more expensive debt, has caused real problems for restaurant chains. But the industry is also really difficult.
The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.
Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.