The week in numbers

  • Domino’s has raised the fee it charges franchisees for a digital order to 21 cents, from the previous levy of 17 cents. The increase is necessary to pay for the proliferation of ordering options, executives said.
  • One Domino’s store will test a new customer-loyalty program, according to CEO Patrick Doyle.
  • 85 percent of consumers wish they could check the wait times at a restaurant via their smartphones, and 83 percent wish they could add their names to the list at that time, according to a new study from OpenTable.
  • One in 10 dine-in parties at a Chili’s use the ordering console atop their tables to play a game, for which they pay a fee, according to research from Packaged Facts.
  • Restaurant guests with kids in tow are 56 percent more likely to pay via mobile app, according to the same study.
  • The second-quarter earnings season’s first entry in the Double-Digit Sales Honor Roll is Domino’s, with an average comps increase of 12.8 percent systemwide.
  • Three restaurant companies named a new president: Barteca Holdings (Jeff Carcara), Eddie Merlot’s (Geoffrey Stiles) and Wingstop’s international division (Larry Kruguer).

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Why are so many restaurant chains filing for bankruptcy?

The Bottom Line: A combination of rising costs and weakening sales, and more expensive debt, has caused real problems for restaurant chains. But the industry is also really difficult.

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Trending

More from our partners