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operations

Leadership

Having C-suiters spend time in stores is great—provided they know what's really going on

 By Peter Romeo on Jan. 23, 2024

Restaurant Rewind: Here's how bad things can get when a visiting VIP employee doesn't have a firm grasp on what they've gotten into.

Operations

House committee hears how crime is hurting restaurants

 By Peter Romeo on Jan. 11, 2024

The CEO of the Elmer's pancake chain shares how its units have been stung, even to the point of having to close.

Operations

New Jersey cracks down on surprise credit-card fees

By Peter Romeo on Dec. 21, 2023

More than a dozen restaurants were fined for failing to properly disclose that they pass along swipe fees to guests.

Operations

6 trends that reshaped the restaurant industry in 2023

By Peter Romeo on Dec. 20, 2023

New challenges emerged, especially downtown, while many operators looked back wistfully at bygone times, their hands held out for help on costs.

Financing

The biggest restaurant stories of 2023

By Jonathan Maze on Dec. 20, 2023

California sets the stage for a new wage; Subway’s never-ending sale saga; the tipping conundrum and Boston Market’s mismanagement highlight the year’s top developments.

Consumer Trends

3 anvils hanging over restaurateurs' heads

By Peter Romeo on Dec. 20, 2023

Crystal balls tend to be hazy. Here are some what-ifs that may be difficult to tune in.

Operations

Chick-fil-A again tops the industry in service

By Peter Romeo on Nov. 30, 2023

The quick-service chain finished second overall in a ranking of 300 consumer brands.

Operations

Strengthening Consumer Loyalty

Sponsored content from our partner W.K. Kelloggs Co. on Nov. 29, 2023

If you have noticed consumer traffic slowing down, you’re not alone. Understanding how to appeal to consumers is key to driving future visits and strengthening consumer loyalty.

Operations

A no-frills steak concept takes simplicity to the extreme

By Joe Guszkowski on Nov. 17, 2023

Five-unit Medium Rare serves one item for one price. “It’s boring,” admits co-founder Mark Bucher, but it works.

Operations

One Fair Wage's alternative to ServSafe draws fire

By Peter Romeo on Nov. 08, 2023

A beta version of the $5 food-safety training program needs to get rid of some bugs, says an expert on the topic. But its producers say the issue is politics, not a dispute over best practices.

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