Get creative
While some operators say closing their units is inevitable if the power doesn’t quickly return, Eisen says his restaurants try to remain open “under all circumstances possible.” He encourages his staff to “get creative,” saying one time he even ran to a restaurant across the street and asked to use their kitchen. If the gas works, employees continue cooking with gas burners; but if not, customers are urged to order food that doesn’t require cooking, such as salads. If customers are “seriously inconvenienced”—for example, if they have to wait double the time for their food or their meal can’t be prepared as it is on the menu—they may receive a small discount. But for the most part, he says customers are understanding.
“If you’re attempting to provide normal service, most customers are conscientious enough to be completely understanding of circumstances beyond your control,” Eisen says. “The most important thing is that you and your staff work hard to continue to provide normal service despite the challenges and that you keep guests happy—I think most will find the humor in it.”