Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

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Operations

Gladstone's in Los Angeles prepares to make its last days the best ever

Three partners and a small group of employees are determined to keep the 50-year-old beachfront restaurant alive, risking everything with the hope of making history.

Technology

Retailers are ditching self-checkout. Should restaurants take heed?

Tech Check: Retail trends are often a preview of what's to come for restaurants, but that may not be the case here.

Financing

Social media giveth and social media taketh away

The Bottom Line: McDonald’s, Starbucks and Chipotle, chains that have historically benefitted from social media love, are learning the hard way that it can have the opposite effect. Brands should take heed.