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innovation

Technology

AI has arrived in restaurants. But what is it, exactly?

 By Joe Guszkowski on May 10, 2024

Questions abound about this new-to-the-industry technology. Here’s a look at what we know about artificial intelligence, and what we don’t.

Food

BurgerFi launches the Better Burger Lab as an innovation pipeline

 By Patricia Cobe on Apr. 24, 2024

The remodeled NYC location gives guests a chance to sample and provide feedback on new menu items before they roll out systemwide.

Workforce

Starbucks' union critics drop their demand for seats on the company's board

By Peter Romeo on Mar. 05, 2024

The move is the latest sign that relations are thawing and contract negotiations may soon begin.

Operations

Eatertainment booms as result of perfect storm

By Lisa Jennings on Oct. 23, 2023

From cricket and curling, to ping pong and pickleball, restaurant concepts that combine eating and drinking with fun and games are booming.

Food

After a pandemic break, restaurants added a lot of new menu items this summer

By Patricia Cobe on Aug. 03, 2023

Customers returned to dining out and operators greeted them with a record number of limited-time offers. The result was a summer of love on restaurant menus.

Technology

From the judges' corner: Top trends emerging from this year's Kitchen Innovation awards

By Patricia Cobe on Mar. 15, 2023

20 diverse pieces of equipment earned KI awards from the National Restaurant Association Show, each reflecting one or more overriding trends.

Leadership

Panda Express chef Jimmy Wang shares steps for success

By Patricia Cobe on Jan. 26, 2023

The executive director of culinary innovation offers four lessons learned as top toque at the Asian quick-service chain.

Food

How Rick Petralia is pushing the envelope on flavor at Freddy’s

By Patricia Cobe on Oct. 20, 2022

The chef moved from pasta to frozen custard and burgers, but he sticks with the same R&D principles.

Leadership

Lisa Ingram embraces innovation to keep 100-year-old White Castle forever young

By Patricia Cobe on Jan. 24, 2022

The chain’s CEO and a Restaurant Leader of the Year nominee counts on tech, positive risk-taking, collaboration and company culture to last another 100 years.

Workforce

Want to keep employees? Give them a restaurant

By Peter Romeo on Nov. 04, 2021

A small but growing number of operators are striving to make themselves a better place to work by offering a pathway to 100% ownership.

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