Consumer Trends

Gift card sales on the rise

U.S. branded gift card sales grew monthly from February through June this year, according to research from First Data. Much of the growth was attributed to gift card malls (large gift card displays from a variety of merchants common in grocery and discount stores).

  • First Data predicts that gift card sales will continue to increase by 1 to 5 percent in 2010. Almost 40 percent of gift cards are sold in the second half of the year, during the November and December holiday season.
  • Consumers are not only purchasing more gift cards, they are also purchasing higher value gift cards and are more likely to use them. The dollar value of gift cards purchased in the first half of 2010 was 4.6 percent higher than in the same period in 2009.
  • The number of gift cards activated increased 2.7 percent. Powering this growth were sales of QSR gift cards and specialty retail gift cards. The number of activations for both sectors rose by 12.4 percent and 5.3 percent respectively.
  • Gift card reloads are also on the rise. In the first half of 2010, the dollar volume of reloads for QSR gift cards increased by 47.4 percent.

First data identified two other trends, direct mail marketing of gift cards and the emergence of virtual gift cards for online shopping. Merchants are making increasing use of social networking sites in promotional efforts.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners