Subs go small

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A significant number of customers were looking for lighter alternatives to the medium and large sandwiches on Firehouse Subs’ menu, its recent consumer research found. But that’s not the only reason the chain launched a small-size sub this spring. “We wanted to offer greater flexibility on price to gain greater guest frequency,” says CEO Don Fox. “Previously, our lowest price point was $5.49.” The small subs—half the portion of the medium—range from $3.99 to $4.50, and all come in under 500 calories. Fox hopes the scaled-down sandwiches will also help build snack traffic in the 2 to 5 p.m. time period, which is “not traditionally a strong daypart
for us,” he says. 

Value on display

To communicate the value of the sandwiches, Firehouse redesigned its menu boards. Pictures appear with a la carte prices, but now a separate high-profile panel features combo upgrades without photos; customers can add any drink plus a side for $2.49 to $2.99. “In testing, the change proved to be more effective in selling new combos in all sizes,” says Fox. Firehouse has seen about a $2 drop in check average, but “We are gaining frequency of visits because of [the new] portion size and price, and we net out better,” he says.

Shrinking calories, same SKUs

Firehouse launched an under-500-calorie menu three years ago, but it had a limited selection and required new ingredients and extra labor. The small subs replace that menu, with 10 signatures made to order in downsized versions. They start with a medium-size sub roll that’s cut in half, and get the same fillings and garnishes, just less of them. The change has smoothed operations, says Fox, and the only training involved is teaching staff the new menu configuration.  

Smart swaps

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