How do you share best practices across a chain and cut the need for management to be a problem solver? Get franchisees to share ideas in a secure, Web-based intranet community. Know many owners who'd gladly post their monthly P&L on the Web for peer review? Didn't think so. But at Wing Zone that's exactly what 90 percent of the chain's 75-plus franchisees do in the company's online "Sharing Community." It's part of a company intranet where franchisees exchange ideas and learn of how their business is doing by comparing their P&L with their peers'.
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