Operations

How Bob Raymond puts his ‘crazy ideas’ to work at Commonwealth Senior Living

From hydroponic gardens in the dining rooms to robots bussing tables, this Charlottesville, Va.-based senior-living network is on the cutting edge.

This podcast is brought to you by Campbell's FoodService

menu feed

Bob Raymond, vice president of Procurement and Dining Services for Commonwealth Senior Living, isn’t afraid to experiment with what he admits can be “crazy ideas.” From hydroponic microfarms installed in the dining rooms, to using robots to bus tables and deliver mail, this innovative thinker is putting his ideas into action at Commonwealth’s 35 communities. At the same time, Raymond is laser-focused on engaging with residents, upgrading hospitality training for employees and developing broadly appealing menus. That balance of high-tech and high-touch has proven to be a successful combination for Commonwealth Senior Living.

 

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Why social media, and not price, is behind Starbucks' sales problems

The Bottom Line: The coffee shop chain lost momentum quickly in November. That was too fast to be explained by consumer reaction over the prices of its beverages.

Financing

Franchisors who want faster remodels should reach into their pocketbooks

The Bottom Line: Burger King is spending $550 million to get more of its restaurants remodeled, not counting its own upgraded restaurants. More brands should do this.

Leadership

Meet the restaurant fixer who now owns Etta

Tech entrepreneur Johann Moonesinghe suddenly finds himself leading a growing group of restaurants. His secret? He doesn't expect to make a profit.

Trending

More from our partners