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Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 75
Technology

Restaurants sue Google, alleging its online ordering system is deceptive

A franchisee of Lime Fresh Mexican Grill accused the tech giant of fielding digital orders for the brand without its permission.

Operations

Famous Dave’s opens first drive-thru location

The new restaurant in Salt Lake City is part of the chain's push into limited service, which CEO Jeff Crivello views as the future of the brand.

Technology

Tech roundup: Why food delivery is getting even more expensive

Restaurants are hiking prices on delivery apps by up to 25%. Also, Wow Bao launches a plant-based chicken concept, and a fully automated ghost kitchen is born.

Operations

How Arby’s is acing delivery

The sandwich chain is one of only a few brands whose delivered food is rated higher by customers than what's served on premise.

Financing

Applebee’s is returning to growth ‘with a vengeance’

The casual-dining chain is coming off a five-year pruning period ready to open new restaurants again. This time, it's experimenting with ghost kitchens and other formats in addition to traditional locations.

Technology

Online ordering startup Owner.com raises $15M

After almost running out of money in 2020, the company overhauled its business and has been growing quickly since.

Technology

Applebee’s and IHOP are getting a high-tech makeover

Parent Dine Brands is investing heavily in new POS systems, a loyalty program and other technology, which it views as key to long-term growth.

Marketing

Restaurants plug in to a new demographic: Gamers

Two-thirds of Americans play video games. Chains like Chipotle and Wingstop are starting to cater directly to them, opening another front for restaurant marketing.

Technology

Online ordering comes to the dining room

Tech check: As people get back to dining in, tech providers are evolving to be of use inside the restaurant as well as out.

Technology

DoorDash acquires ordering startup Bbot to boost on-premise offerings

The deal will allow DoorDash to offer on-site digital ordering and payment and expand its reach into hotels, bars and breweries.

Technology

Tech roundup: Checkers to automate more drive-thrus

Franchisees of the chain will now be able to use AI voice ordering at their restaurants. Also, Black and Mobile expands, Cracker Barrel grows its virtual pancake brand, and more.

Technology

Delivery got an omicron boost, but don't expect it to last

Tech Check: After stagnating in the first part of 2021, DoorDash and Uber Eats made a leap in the fourth quarter as COVID-19 cases rose.

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