Operations
Portillo's sees consumers reaching boiling point on pricing
When lower-income diners are feeling budget strain, the fast-casual Portillo's feels it most in the drive-thru. To address that, the restaurant chain is working to get orders through car windows faster.
Financing
Portillo’s sees opportunity in catering, pickup-only stores
The Chicago-style fast casual opened 12 new restaurants in 2023, a record number, and said same-store sales rose 5.7% during the year.