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Operations

Day 2 at the Show: Shifting labor models, menu controversies and the rising popularity of podcasts

 By RB Editors on May 19, 2024

The crowd got thicker and the energy kicked up a notch at the National Restaurant Show on Sunday. Here are some takeaways from the Restaurant Business editorial team.

Financing

Cracker Barrel plans to invest $700M in a massive 'transformation'

 By Peter Romeo on May 17, 2024

With traffic down 16% year-to-date, the family dining chain is embarking on a rejuvenation effort to enhance its relevance to new and lapsed customers.

Operations

Even Keith Lee agrees Chipotle has a portion-size problem

By Lisa Jennings on May 16, 2024

Rants about Chipotle's portion shrinkage are viral on TikTok, but the fast-casual chain insists nothing has changed and guests can just ask for more.

Beverage

Despite Panera's Charged Lemonade failure, energy drinks are coming to more restaurants

By Jonathan Maze on May 08, 2024

Starbucks is preparing its own energy drinks, following Dunkin’, as chains like Dutch Bros—and convenience stores—find success with the beverages.

Financing

First Watch's traffic slides in Q1, but don't expect price-off specials to follow

By Peter Romeo on May 07, 2024

Management at the daytime dining chain said it will focus instead on bringing back strong customer lures from the past.

Beverage

Say goodbye to Panera's Charged Lemonades

By Lisa Jennings on May 07, 2024

The fast-casual chain confirmed the caffeinated drinks will be phased out, but did not specify the timing. The energy drinks have been blamed for two deaths.

Food

How to use the plus-one strategy to build unique LTOs

Sponsored content from our partner AFP advanced food products llc on Apr. 25, 2024

This strategy can help operators elevate core menu items and create signature dishes by re-imagining everyday ingredients.

Marketing

Crumbl tries something different to boost sales: Smaller cookies

By Jonathan Maze on Apr. 23, 2024

The fast-growing cookie franchise, which lost sales and profits last year, is introducing “Mini Mondays,” making available its smaller cookies for sale every Monday.

Food

How Chick-fil-A's shift on antibiotic-free chicken signals an industry evolution

By Lisa Jennings on Apr. 19, 2024

Chick-fil-A was a No Antibiotics Ever brand, but now its standards are more in line with KFC and others. Will consumers understand the nuanced difference?

Marketing

KFC Saucy Nuggets Dispensary treats fans to a higher flavor experience

By Patricia Cobe on Apr. 15, 2024

On 4/20, Los Angeles residents are invited for free Saucy Nuggets and limited-edition merch to celebrate KFC’s newest menu addition.

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