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servers

Technology

3 new touchpoints for frictionless service

 By Kate Leahy on Apr. 16, 2015

Frictionless service—when transactions at restaurants, between ordering, paying and receiving a meal, happen with less human interaction to slow down the process.

Operations

3 secrets to creating the perfect guest experience

 Sponsored content from our partner Oneida on Nov. 01, 2017

Focusing on hospitality and maximizing the guest experience can be a key point of differentiation—and a way to keep guests coming back.

Taking credit

By Dina Berta on Apr. 16, 2015

Operators are scrambling to find ways to deal with the sudden or inevitable labor-cost increases.

A numbers game

By Peter Romeo on Apr. 16, 2015

A portion of the public is stuck on the falsehood that a server is only paid $2.13 an hour, plus the few bucks they might pocket in tips.

NY raises servers’ base wages to $7.50 an hour

By Peter Romeo on Feb. 25, 2015

New York City restaurants could pay a dollar more, and state labor officials left open the possibility of eliminating the tip credit altogether.

The flaw in ‘frictionless’

By Kelly Killian on Apr. 16, 2015

As a consumer, and more specifically as a busy working mom, I don’t dislike the idea of being able to order food ahead, run in, grab it and be on my way.

Technology

The modern service challenge

By Kate Leahy on Apr. 20, 2015

How restaurants are delivering high-touch service in a high-tech, self-serve world.

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