takeout

If you’re a growing chain, hunches, assumptions, emotions and instinct go just so far before managing by them becomes a risky business.

Restaurants that use the Internet for takeout orders are meeting and exceeding expectations, according to a Cornell Center for Hospitality Research (CHR) study. The Current State of Online Food Ordering in the U.S. Restaurant Industry, conducted by Sheryl E. Kimes, surveyed 372 U.S. restaurant operators of all sizes that accept takeout orders.

Neck braces were needed this week after chains signaled a major shift in their value strategies, Panera disclosed intentions to drop its one-size-fits-all mentality and Jack in the Box discovered a lot can happen in a minute, never mind two.