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Heather Lalley

Managing editor

Articles by
Heather Lalley

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Marketing

David Chang will no longer defend his ‘chili crunch’ trademark

Following a week of outcry, the celebrity chef took to his podcast to apologize after his Momofuku restaurant and packaged goods company sent cease-and-desist letters to fellow makers of the spicy-crunchy condiment.

Marketing

David Chang and the case of the chili crunch trademark

Marketing Bites: The celebrity chef is getting some less-than-positive press this week. Plus, Chipotle burritos don the green jacket and Wow Bao’s metaverse debut.

Marketing

Shake Shack wants a spring in its step

Marketing Bites: The burger chain is counting down to warmer weather, restaurants look to soften the Tax Day blow and Cava turns to TikTok for menu inspiration.

Operations

Jose Andres’ World Central Kitchen pauses Gaza operations following killings of 7 aid workers

The humanitarian organization, founded by the chef and restaurateur in 2010, said it would soon make decisions about its future relief efforts in the region.

Marketing

Beware the menu fools of April

Marketing Bites: April Fools’ Day is nigh, and nary a restaurant chain marketer can be trusted.

Leadership

WFF at 35: Progress made, more to accomplish

Attendees of this year’s Women’s Foodservice Forum Leadership Conference heralded the advances (and made the business case) for moving women into leadership roles. But there’s still work to do.

Marketing

Restaurants brighten menus with total solar eclipse specials

Marketing Bites: Not wanting to miss out on a marketing opportunity that won’t come around again for 20 years, big chains and indies are getting in on the celestial action.

Leadership

Taco John’s names Heather Neary CEO

Neary spent 15 years with Auntie Anne’s and most recently served as brand president at quick-service franchisee KBP Brands. She’s charged with ushering in a “new era of growth” at the Mexican fast-food chain.

Marketing

Habit Burger Grill cooks up a kids’ meal—for adults

Marketing Bites: The fast-casual burger chain repositions value; restaurants gear up for March Madness.

Financing

Revamped loyalty program drives sales at Potbelly

The sandwich chain said its fast-growing digital business is shifting customers away from third-party channels, with loyalty membership growing nearly 90% during the fourth quarter.

Marketing

Restaurants circle Pi Day on their marketing calendars

Marketing Bites: Operators gear up for 3.14 with deals. Plus, how one daytime dining chain is marking International Women’s Day.

Workforce

Taco Bell franchisee Charter Foods sued for sexual harassment

Two women allege the company knowingly hired a registered sex offender, who harassed them when they were 17-year-old high school students.

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