customer service

Food

Favoring fired up flavors

73% of consumers say that if they try a menu item with an innovative flavor, and enjoy it, they are more likely to return to the restaurant for the same item.

The top 12 ways restaurants piss people off

Dirty utensils and restrooms really get people's blood boiling; confusing who ordered what dish, not so much. A new infographic by Consumer Reports shows the most common restaurant complaints.

Gift card programs are beneficial for top-line revenue, but at the same time, they can become a drain on accounting resources and add friction to franchisee relationships.

Prioritize the most important things you have to do.

When Manuel Costa was thrust into running the successful fresh fruit and produce distributorship that his father had founded, he soon realized that his...

The new agreement calls for McLane to service all of G&M locations until 2010.Headquartered in Huntington Beach, CA, G&M Oil is the largest Chevron direct...

That, in turn, would increase the level of customer service, and decrease inventory investment.Other benefits of these changes include reduced purchasing...

ROSEMONT, IL (Sept. 4) U.S. Foodservice’s Oklahoma City-based division has secured a contract to supply food to military installations in Oklahoma and...

NATCHEZ, MS (May 22, 2011 - Natchez Democrat)—For 66 years, J.E. Hicks Distributing has focused on its relationship with customers and evolving with the...

Can restaurant workers perform like magicians? Well, they should at least think like them, argues Kostya Kimlat, magician and owner of Restaurant Magic Business, which places performing magicians in restaurants and consults restaurants on improving customer service. Clients include Orlando-based restaurants and chains like Del Frisco’s and the Melting Pot.

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