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customer service

20 beverage service tips

 By Restaurant Business Staff on Nov. 11, 2006

So, you figure that your beverage menu is plenty profitable. The bar is full of coworkers sipping after-work cocktails, folks in the dining room are ordering wine, and specialty coffee sales, well, they’re way up. Your beverage program’s doing just great, right?

HFS Selects RF-SMART Mobile Distribution Solution

 By Restaurant Business Staff on Jul. 08, 2009

HFS handles the purchase, inventory and daily consolidated distribution of fresh, dry, frozen and refrigerated food and beverage products; and often delivers...

Sodexo Commits to 100% Contracted Sustainable Seafood by 2015

By Restaurant Business Staff on Mar. 03, 2011

GAITHERSBURG, Md. (February 25, 2011 - PRNewswire)—Sodexo, Inc. announced a comprehensive, industry leading Sustainable Seafood Initiative, including a...

Consumer Trends

Voices of their generation: What kids really think

Aug. 01, 2012

The following verbatims are from a study conducted by Y-Pulse LLC of nearly 1,800 kids between the ages of 5 and 15. For kids that picked fast food restaurants as their favorite place to eat, many mentioned convenience as their primary reason.

Savoring the moment

By Kelly Killian on Oct. 12, 2013

Several of our panelists describe exceptional service and an eating experience that was a part of the greatness of the dish.

Technology

"Line busting" gains new currency

By Peter Romeo on Jun. 17, 2014

While not a completely unfamiliar term, line busting is gaining new currency as handheld devices enable operators to zap orders back to the kitchen from customers queued up at counters and drive-thrus. Part of the time patrons spend standing in line can then be used to prep their orders, moving them through the process more quickly.

Customers’ top service picks

By Benita Gingerella on Mar. 28, 2017

Consumers say these restaurant chains provide the best guest pampering.

Gone fishin'

By Bill Main on Jul. 22, 1999

Any good fisherman will tell you to "fish when the fish are bitin'." Sounds like common sense, so why do we often ignore the obvious when it comes to our own business?

Great expectations

By Bill Main on Feb. 12, 2003

I was browsing through the help wanted section of my local paper this morning.

PFG Net Earnings Grow 26%; Broadline Sales Increase 16% in 2Q

By Restaurant Business Staff on Aug. 02, 2005

Pointing out that internal sales and earning growth were driven by company's operational excellence and "outstanding" customer service, Bob Sledd, Chairman...

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