operations

Remembering a social crusader named Bill Darden

By Peter Romeo on Feb. 06, 2024

Restaurant Rewind: In the era of Jim Crow, the namesake of Darden Restaurants refused to segregate dining rooms, even in the Deep South of 1935. Here's how the industry pioneer made a difference.

Operations

Post-pandemic things every restaurant CEO needs to know

Sponsored content from our partner Zero Hour Health on Feb. 01, 2024

The pandemic was tough on everyone in charge of running a business. Here’s what savvy operators need to be aware of.

Technology

Jersey Mike's gives artificial intelligence a try

By Peter Romeo on Jan. 25, 2024

The sub-sandwich chain is testing a system that fields phoned-in takeout orders and provides information about the menu and store.

Operations

Dave & Buster's is set to hit 'Play' on a new high-tech prototype

By Peter Romeo on Jan. 24, 2024

The prototype for the food-and-games restaurant chain incorporates sports bar-like features, private gaming areas and self-service beer taps.

Leadership

Having C-suiters spend time in stores is great—provided they know what's really going on

By Peter Romeo on Jan. 23, 2024

Restaurant Rewind: Here's how bad things can get when a visiting VIP employee doesn't have a firm grasp on what they've gotten into.

Technology

The New Driver of Restaurant Customer Satisfaction: Innovation

Sponsored content from our partner SoundHound AI on Jan. 23, 2024

As customer service and satisfaction are more important than ever for staying in business, learn more about how technology, AI and more can help restaurants succeed now and in the future.

Operations