Operations
TGI Fridays wants to become 'more fun than your phone'
After falling into what new CEO Brandon Coleman called a “sea of sameness,” the storied casual-dining brand is betting things like sushi, mocktails and entertainment will help make it relevant again.
Operations
Why more chains are embracing the late-night business
Rising demand, better unit economics and an improving labor picture are enticing restaurants to keep the lights on long after dark.