operations

Listeria-contaminated milkshakes kill 3 in Washington, health officials report

By Peter Romeo on Aug. 21, 2023

Three other patrons of a Frugals fast-food restaurant in Tacoma were hospitalized but survived, the state said. The listeria was found in ice cream machines.

Operations

Chili's to put It's Just Wings on in-restaurant menus

By Joe Guszkowski on Aug. 16, 2023

The virtual wing brand will get a physical presence at the bar and in the dining room as the chain looks to boost traffic.

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Workforce

This time ROC has a valid point

By Peter Romeo on Aug. 10, 2023

Reality Check: The much-hated labor group deserves credit for what it did this week. Wow, I actually did type that.

Technology

Benefits of upgrading restaurant POS systems

Sponsored content from our partner PAR on Aug. 04, 2023

Operators should consider how a modern system can set up a restaurant for today’s tech-savvy customer and scale with tech advances for years to come.

Workforce

This summer's exceptional heat is creating more challenges for restaurant employers

By Peter Romeo on Aug. 04, 2023

Some employees don't want to work in an inferno, while others are having shifts cut because customers don't want to brave hellish temperatures.

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Operations

Hotel service fees can be hidden by confusing lingo

By Patricia Cobe on Aug. 02, 2023

Consumers, the FTC and even President Biden are calling for more transparency around the mysterious charges that hotels tack onto guests’ bills.

Financing

Restaurants keep adding service fees, even as customers say they don't like them

By Jonathan Maze on Aug. 02, 2023

After wages and other costs have taken off, operators have responded by adding extra charges to the bill. The move risks alienating consumers and attracting regulatory scrutiny. But operators say they don’t have a choice.

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Operations

Regulation of service fees is a work in progress

By Peter Romeo on Aug. 02, 2023

The rules for employers vary greatly—if they exist at all in a jurisdiction. The volume of do’s and don’ts is expected to soar as the fees proliferate and Washington, D.C., figures out a model.

Operations