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operations

Operations

Panera guests can now pick up digital orders via drive-thru

 By Lisa Jennings on May 31, 2023

When ordering online or through the app, consumers can select Drive-Thru Pick-Up, so they don't have to leave their cars.

Operations

What we liked at this year's National Restaurant Association Show, and what we didn't

 By Restaurant Business Staff on May 25, 2023

RB editors dished on everything at this year's show, from square footage and pancake art to fake bartenders, seaweed and business cards. And Froot Loops.

Leadership

Cincinnati Public Schools' Jessica Shelly named 2023 operator of the year

By Peter Romeo on May 20, 2023

The director of student feeding for the district was chosen as this year's winner of IFMA's Gold Plate Award.

Food

Behind the culinary curtain at Focus Brands

By Patricia Cobe on May 17, 2023

Seven restaurant brands, each with its own kitchen and chef, keep the company’s menu pipeline filled. The latest ideas flowing out are from Moe’s and McAlister’s—and Restaurant Business was there for the big reveal.

Operations

Restaurant Business names its GM of the Year winners

By Restaurant Business Staff on May 15, 2023

General managers from Noodles & Co., O’Charley’s and Endiro Coffee were selected as the top GMs in RB’s inaugural award.

Financing

Operations take center stage at fast-food chains

By Jonathan Maze on May 05, 2023

The Bottom Line: The pandemic and then a labor shortage made operating a restaurant more difficult. Now, chains like McDonald’s, Starbucks, Burger King, Popeyes and Papa Johns are all working to fix that.

Financing

Denny's airs a detailed plan for boosting unit efficiencies

By Peter Romeo on May 03, 2023

The tactics range from standardizing units' network platform to cooking bacon in big batches.

Operations

To order or not to order in the drive-thru lane

By Lisa Jennings on May 01, 2023

Pickup-only drive-thrus are faster, but Velvet Taco found it was losing guests who wanted to order from their cars. The chain has redesigned its drive-thrus to accommodate different types of users.

Technology

Toast adds reservations to its toolkit

By Joe Guszkowski on Apr. 25, 2023

Toast Tables allows restaurants to manage seating and waitlists for a flat monthly fee. It puts the big supplier in competition with online booking services like OpenTable and Resy.

Leadership

5 bits of wisdom from an industry think tank

By Joe Guszkowski on Apr. 20, 2023

A panel of executives shared advice on hiring, loyalty, robots and more during a crowdsourced session at the Restaurant Leadership Conference. And they weren’t afraid to challenge popular opinion.

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