How to handle guests' prejudice
If a guest asks to avoid a server based on being a member of a protected class, you have a problem. Advice Guy explains how to handle these requests.
Refusing to customize in a build-your-own world
We’ve heard time and again that consumers, especially millennials, want customization. But what about places that refuse to bend? Is their business hurt by an unwillingness to oblige customers' yen for a twist on preparations? A trip to Umami Burger suggests the answer is a resounding "no."