Consumer Trends

Consumer trends, insights and preferences

Conference finds experience trumps food for attention

Jun. 20, 2013

Assessments of consumer preferences repeatedly turned during a conference this week for limited-service operators to observations that experience is outshining food as a customer draw.

Consumer Trends

Rich man, poor guest

By Peter Romeo on Mar. 26, 2014

One-percenters may not be the ideal customers their income would suggest.

Consumer Trends

3 emerging trends we’re watching in October

By Sara Rush Wirth on Oct. 02, 2015

Here are some of the tactics Restaurant Business is monitoring as the industry tries to win an increasingly hype-sensitive and socially conscious guest.

Consumer Trends

Tipping 360 Part 2: Pay gap could push tipping change

By Kelly Killian on Feb. 11, 2016

The majority of restaurateurs feel it's important to close the gap between front- and back-of-house pay, and nearly a quarter say that discrepancy could prompt them to make a change. Here's how operators' view tipping.

Consumer Trends

Top 10 most welcoming chains for solo diners—and 5 that still have work to do

By Sara Rush Wirth on Dec. 15, 2016

A look at the top chains winning with solo diners—as well as those scoring high with most consumers but missing the mark when it comes to dine-alone guests.

Consumer Trends