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Operations

New restaurant equipment and back-of-the-house technology
Operations

Delivery backlash and 4 other head-spinning moments

 By Peter Romeo on Feb. 23, 2018

The dash for off-premise business is taking a detour around third-party delivery. Meanwhile, Amy Poehler isn't making restaurateurs laugh, R&D kitchens are cooking up some unusual new products, and the drug epidemic is prompting some controversial changes in operations.

Operations

Sonic expands test of order-ahead functionality

 By Peter Romeo on Mar. 28, 2018

The app-based system will enable customers of the drive-in brand to place a customized order for delivery to their car window at a particular time.

Operations

Waffle House to donate sales to victims of mass shooting

By Heather Lalley on Apr. 26, 2018

The quick-service chain is also planning a permanent memorial at the unit where the shooting occurred.

Operations

This week’s restaurant nightmares: New management lessons

By Peter Romeo on Jan. 11, 2017

Get ready for the spread of fake news about serving dog and some creative lying by opportunists.

Operations

5 famous failed diversifications

By Peter Romeo on Mar. 13, 2017

Chipotle's discontinuation of ShopHouse is the latest instance of a secondary concept looking good on paper but not living up to expectations. Here are a few other spectacular examples.

Operations

This week’s 5 head-spinning moments: Reverse is the new forward

By Peter Romeo on Apr. 28, 2017

Some big chains are reversing themselves on customization, delivery, portioning and new-age staffing moves.

Operations

Chipotle rethinks its disdain for fast food

By Peter Romeo on Jul. 26, 2017

The burrito chain is showing a change of heart with such moves as trying a drive-thru.

Operations

Holding equipment gets refined

By Restaurant Business Staff on Dec. 13, 2006

With the rise in vendor-prepared foods, cook-chill methods and batch production techniques, the role of warming and holding equipment has grown in importance. Here are the prime considerations when looking to buy.

Operations

Holding the lines

By Restaurant Business Staff on Apr. 01, 2011

In the most basic sense, warmers and holding cabinets keep food warm. But as with most equipment purchases, finding the best one for your operation isn’t simply a matter of deciding which is cheapest.

Operations

An eye on spyware

By Tom O'Brien on Feb. 02, 2014

Restaurant surveillance equipment is a given, but how fancy should you get?

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