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Food

How Chick-fil-A's shift on antibiotic-free chicken signals an industry evolution

 By Lisa Jennings on Apr. 19, 2024

Chick-fil-A was a No Antibiotics Ever brand, but now its standards are more in line with KFC and others. Will consumers understand the nuanced difference?

Financing

Proposed TGI Fridays sale is no home run, but has promise for both sides

 By Joe Guszkowski on Apr. 19, 2024

The $220 million all-stock deal would get Fridays’ owner TriArtisan out of its decade-long investment and give the struggling chain a like-minded partner in franchisee Hostmore, experts say.

Financing

In Red Lobster, a symbol of the challenges with casual dining

By Jonathan Maze on Apr. 17, 2024

The Bottom Line: Consumers have shifted dining toward convenience or occasions, and that has created havoc for full-service restaurant chains. How can these companies get customers back?

Financing

Crumbl may be the next frozen yogurt, or the next Krispy Kreme

By Jonathan Maze on Apr. 15, 2024

The Bottom Line: With word that the chain’s unit volumes took a nosedive last year, its future, and that of its operators, depends on what the brand does next.

Leadership

You can't take the station wagon out of Peter Cancro

By Peter Romeo on Apr. 12, 2024

His hands-on, down-to-earth style, forged when he bought the chain at just 17, has persisted through five decades. It’s a success formula that has earned him the selection as this year’s Restaurant Leader of the Year.

Financing

High restaurant menu prices mean high customer expectations

By Jonathan Maze on Apr. 12, 2024

The Bottom Line: Diners are paying high prices to eat out at all kinds of restaurants these days. And they’re picking winners and losers.

Marketing

What makes a restaurant loyalty program stick?

By Joe Guszkowski on Apr. 12, 2024

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Technology

4 things we learned in a wild week for restaurant tech

By Joe Guszkowski on Apr. 12, 2024

Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.

Financing

Podcast transcript: Puttshack CEO Joe Vrankin

By Jonathan Maze on Apr. 11, 2024

A Deeper Dive: The chief executive of the minigolf-centric restaurant chain discusses how the chain focuses on higher-quality games and food.

Financing

A tale of two Subway competitors

By Jonathan Maze on Apr. 10, 2024

The Bottom Line: As thriving fast-food sandwich chain Jersey Mike’s ponders a potential $8 billion sale, it’s worth comparing the brand to a long-vanquished rival: Quiznos. The difference is unit economics.

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