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delivery

Emerging Brands

C3 CEO Sam Nazarian acquires Kitchen United's ghost kitchens

 By Joe Guszkowski on Mar. 14, 2024

The properties will become part of a new digital restaurant company called Everybody Eats that will include C3 and Nextbite.

Technology

LoopAI raises $6M for app that automates third-party delivery bookkeeping

 By Joe Guszkowski on Mar. 13, 2024

The startup also uses AI to identify mistakes and complaints with the goal of making delivery more profitable.

Emerging Brands

Digital-first restaurants Hungry House and MegaBite are merging

By Joe Guszkowski on Mar. 12, 2024

The joint company, BiteLabs, will span the Americas with its high-tech, multibrand fast casuals. Just don’t call it a ghost kitchen.

Technology

Florida bill would allow more communication between restaurants, delivery customers

By Joe Guszkowski on Mar. 07, 2024

Restaurants would be able to contact third-party delivery customers for up to two hours after their order has been picked up.

Technology

DoorDash says courier wage hike is hurting sales in NYC

By Joe Guszkowski on Mar. 04, 2024

The company, which responded to the raise with a $2 fee, estimated that customers have placed 200,000 fewer orders since December.

Financing

At Papa Johns, delivery shifts from its own apps to aggregators

By Jonathan Maze on Feb. 29, 2024

The Bottom Line: The pizza delivery chain’s business with companies like Uber Eats and DoorDash is thriving while its own delivery is slowing. But this isn’t the beginning of the end of self-delivery, CEO Rob Lynch says.

Emerging Brands

Wonder's newest location is inside a Walmart

By Joe Guszkowski on Feb. 26, 2024

The unit in Quakertown, Pa., is the first of up to four such outlets for the delivery-focused food hall concept.

Operations

L.A. County sues Grubhub for passing along refund charges to restaurants

By Peter Romeo on Feb. 23, 2024

The delivery service says it's already changed the policy, but the county has a long list of other alleged abuses it wants the company to correct.

Workforce

Pay hike for couriers shakes up food delivery in NYC

By Joe Guszkowski on Feb. 23, 2024

Customers are paying more, and couriers are working less. What it all means for restaurants is still unclear, but some fear it could get ugly.

Technology

Pipedream wants to take restaurant pickup underground

By Joe Guszkowski on Feb. 21, 2024

The startup uses robots and tunnels to move food from kitchen to car. It believes it can one day connect entire cities.

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