operations

3 anvils hanging over restaurateurs' heads

By Peter Romeo on Dec. 20, 2023

Crystal balls tend to be hazy. Here are some what-ifs that may be difficult to tune in.

6 trends that reshaped the restaurant industry in 2023

By Peter Romeo on Dec. 20, 2023

New challenges emerged, especially downtown, while many operators looked back wistfully at bygone times, their hands held out for help on costs.

Operations

Chick-fil-A again tops the industry in service

By Peter Romeo on Nov. 30, 2023

The quick-service chain finished second overall in a ranking of 300 consumer brands.

Operations

Strengthening Consumer Loyalty

Sponsored content from our partner W.K. Kelloggs Co. on Nov. 29, 2023

If you have noticed consumer traffic slowing down, you’re not alone. Understanding how to appeal to consumers is key to driving future visits and strengthening consumer loyalty.

Premium

Operations

A no-frills steak concept takes simplicity to the extreme

By Joe Guszkowski on Nov. 17, 2023

Five-unit Medium Rare serves one item for one price. “It’s boring,” admits co-founder Mark Bucher, but it works.

Operations

One Fair Wage's alternative to ServSafe draws fire

By Peter Romeo on Nov. 08, 2023

A beta version of the $5 food-safety training program needs to get rid of some bugs, says an expert on the topic. But its producers say the issue is politics, not a dispute over best practices.

Operations