Operations
Here’s how to keep diners from pilfering your hot sauce
Advice Guy: Beyoncé may have hot sauce in her bag, but RB’s operations expert shares how to prevent your restaurant guests from doing the same.
Operations
Want to speed service? Start with your menu
New research shows that guests spend an average of nine minutes plowing through a menu because the array is typically so extensive. But they also want comprehensive descriptions of dishes and prefer a conventional bill of fare over QR menus.