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Operations

New restaurant equipment and back-of-the-house technology
Operations

Everybody talks about rising restaurant crime. Maybe it's time to do something about it

 By Peter Romeo on Mar. 26, 2024

Reality Check: Well-intentioned efforts like bail reform may not be delivering what proponents envisioned. It's not reactionary to fix the fix.

Operations

Danny Meyer wants to bring enlightened hospitality to more than just restaurants

 By Lisa Jennings on Mar. 26, 2024

Noted restaurant operator Union Square Hospitality Group's consulting arm Hospitality Quotient has launched a new e-learning platform for a broader audience.

Operations

MasterCard and Visa offer temporary reductions in swipe fees

By Peter Romeo on Mar. 26, 2024

The credit card giants have agreed to roll back the charges and freeze those rates for five years. But industry advocates aren't enthused about the offer.

Operations

Panera Bread digital channels suffer national outage

By Lisa Jennings on Mar. 25, 2024

Panera cafes are open, but digital ordering systems are down, including kiosks in stores. Workers say they have been given no explanation.

Operations

How long can nachos with cheese be kept warm?

By Jonathan Deutsch, Ph.D. on Mar. 22, 2024

Advice Guy: RB's operations expert says operators must consider not only food safety but also food quality when hot holding items.

Operations

Tennessee bans emotional-support animals from restaurant dining rooms

By Peter Romeo on Mar. 22, 2024

Service animals, security dogs and aquarium fish are still allowed, and some caged beasts can be displayed in ancillary areas.

Operations

Early birds are perking up traffic at Olive Garden

By Joe Guszkowski on Mar. 19, 2024

More customers are visiting the Italian casual-dining chain in the late afternoon and early evening, which has helped lift transactions, according to data from Placer.ai.

Operations

Can AI solve the challenge of mass producing a truly artisanal sourdough?

By Lisa Jennings on Mar. 19, 2024

The Croatian food engineers at Boogie Lab are bringing an AI-trained "smart fermenter" to the U.S. in partnership with Delmonico's steakhouse co-owner Dennis Turcinovic. Together they will launch the Boogie Bread bakery brand in North America.

Operations

The restaurant service fee situation is getting dicey

By Restaurant Business Staff on Mar. 18, 2024

Working Lunch: Add-on charges are now under scrutiny at both the federal and state levels and could be in danger of drawing even more unwanted attention.

Operations

Panera Bread increases Unlimited Sip Club price

By Lisa Jennings on Mar. 18, 2024

The subscription drinks program that was $11.99 per month is now $14.99 per month, a 25% increase.

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