Joe Guszkowski

Senior Editor

Articles by
Joe Guszkowski

Page 4
Marketing

What makes a restaurant loyalty program stick?

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Technology

Back-office tech supplier Restaurant365 acquires ExpandShare training system

ExpandShare is designed to simplify and digitize restaurant employee training with readymade modules and a mobile app.

The company uses AI and historical sales data to adjust restaurants' menu prices in real time.

Customers would be able to see the commissions that DoorDash, Uber Eats and Grubhub charge to restaurants. Opponents say it would also expose that data to competitors.

Restaurant interest in the technology is growing as labor costs rise. Bite said the fundraise will help it meet the demand.

The longtime Bloomin’ official was most recently the company’s head of global business development. He replaces Chris Meyer, who is retiring.

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

Leadership problems, a tough economy and all-you-can eat shrimp have brought the nation's biggest full-service seafood chain to the brink of rock bottom.

The small company formerly known as Waitr ended its operations Tuesday. It had been struggling to compete with larger delivery players for years.

Technology firms are consolidating as they look to offer restaurants more features in one box. Here are six deals from Q1.

Mobile ordering, paid reservations and, yes, dynamic pricing, are in demand among younger diners, according to a new report from the National Restaurant Association.

Standard AI CEO Jordan Fisher and co-founders Brandon Ogle and Daniel Fischetti are joining the delivery company as it makes a bigger push into artificial intelligence.

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