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consumers

Financing

Earnings roundup: One Group, Topgolf, Potbelly, Chuy's, PFG, Bombshells, Olo, Toast

 By Joe Guszkowski, Peter Romeo and Lisa Jennings on May 10, 2024

A look beyond the most recent results for big restaurant brands shows customers cutting back nearly across the board.

Financing

Here's a business tool to keep restaurant executives employed after a tough Q1

 By Peter Romeo on May 10, 2024

Reality Check: The first 3 months of 2024 weren’t easy on restaurant chains, but spin-doctoring proved to be. Indeed, there must have been a run on shovels.

Technology

DoorDash says it's getting more affordable

By Joe Guszkowski on May 06, 2024

The third-party delivery company has reduced customer fees by 12% over the past two years. But delivery still remains far more expensive than carryout.

Technology

Long lines at kiosks can stress customers, study finds

By Joe Guszkowski on May 01, 2024

Guests feel more rushed and order less food when others queue up behind them, according to new research from Temple University.

Consumer Trends

Stoners are big fans of DoorDash and Little Caesars, data shows

By Joe Guszkowski on Apr. 29, 2024

Cannabis users are far more likely to order delivery and fast food than those who don’t indulge, survey results from Numerator show.

Operations

After a long winter, spring brings signs of life to Applebee's and Outback

By Joe Guszkowski on Apr. 26, 2024

Data from Placer.ai shows that full-service traffic perked up in March after a difficult end to the year.

Operations

Casual-dining restaurants have a value problem

By Joe Guszkowski on Apr. 15, 2024

Consumers say they’re getting less bang for their buck at sit-down places. Operators are working to change that while still protecting their margins.

Marketing

What makes a restaurant loyalty program stick?

By Joe Guszkowski on Apr. 12, 2024

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Technology

Restaurants say they're bearing the brunt of delivery chargebacks

By Joe Guszkowski on Apr. 05, 2024

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

Technology

Here's where Gen Z wants restaurants to spend their tech dollars

By Joe Guszkowski on Mar. 29, 2024

Mobile ordering, paid reservations and, yes, dynamic pricing, are in demand among younger diners, according to a new report from the National Restaurant Association.

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