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Marketing

Buffalo Wild Wings adds a CMO in latest rebuilding move

 By Peter Romeo on Aug. 27, 2018

The new position will be filled by another veteran of the hotel industry, Seth Freeman.

Financing

Technomic: Sales improve in July

 By Jonathan Maze on Aug. 27, 2018

Restaurant chains improved sales and traffic, led by quick-service and fast-casual concepts.

Financing

Mild hurricane season could be good for restaurants

By Jonathan Maze on Aug. 27, 2018

Despite Hurricane Lane, few Atlantic storms means the next three months will be a sales roller coaster, says RB’s The Bottom Line.

Operations

How transparent should menus be? CSPI sues Jamba Juice to find out

By Peter Romeo on Aug. 24, 2018

The watchdog group has filed a class action against the chain, alleging it doesn’t disclose enough about what’s in its smoothies.

Financing

Papa John’s making a push to improve its diversity

By Jonathan Maze on Aug. 24, 2018

The embattled pizza chain wants a more diverse executive team and plans a minority-owned franchise development program.

Operations

Restaurant chains embrace tiered loyalty programs

By Heather Lalley on Aug. 24, 2018

Operators seek to boost visits and drive check averages by adding complexity to consumer rewards.

Marketing

Has Olive Garden’s Pasta Pass lost its allure?

By Peter Romeo, Heather Lalley and Benita Gingerella on Aug. 24, 2018

For the first time in the four years the deal has been offered, we easily managed to score two passes.

Workforce

Starbucks tests program allowing employees to split time at nonprofit orgs

By Heather Lalley on Aug. 23, 2018

The Starbucks Service Fellows program seeks to boost recruitment and retention through social responsibility.

Financing

Customers come back to casual dining

By Jonathan Maze on Aug. 23, 2018

In a ho-hum quarter, some full-service chains stood out, says RB’s The Bottom Line.

Operations

McDonald's location in New York temporarily closes amid illness reports

By Jonathan Maze on Aug. 23, 2018

Local and state health officials are looking into reports of 15 people who got sick after eating breakfast sandwiches at the restaurant.

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