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Operations

New restaurant equipment and back-of-the-house technology
Operations

A next step for delivery?

 By Peter Romeo on Jan. 23, 2018

Operators take a hybrid approach to off-premise.

Operations

Delivery backlash and 4 other head-spinning moments

 By Peter Romeo on Feb. 23, 2018

The dash for off-premise business is taking a detour around third-party delivery. Meanwhile, Amy Poehler isn't making restaurateurs laugh, R&D kitchens are cooking up some unusual new products, and the drug epidemic is prompting some controversial changes in operations.

Operations

Sonic expands test of order-ahead functionality

By Peter Romeo on Mar. 28, 2018

The app-based system will enable customers of the drive-in brand to place a customized order for delivery to their car window at a particular time.

Operations

Waffle House to donate sales to victims of mass shooting

By Heather Lalley on Apr. 26, 2018

The quick-service chain is also planning a permanent memorial at the unit where the shooting occurred.

Operations

This week’s restaurant nightmares: New management lessons

By Peter Romeo on Jan. 11, 2017

Get ready for the spread of fake news about serving dog and some creative lying by opportunists.

Operations

5 famous failed diversifications

By Peter Romeo on Mar. 13, 2017

Chipotle's discontinuation of ShopHouse is the latest instance of a secondary concept looking good on paper but not living up to expectations. Here are a few other spectacular examples.

Operations

This week’s 5 head-spinning moments: Reverse is the new forward

By Peter Romeo on Apr. 28, 2017

Some big chains are reversing themselves on customization, delivery, portioning and new-age staffing moves.

Operations

Throwing it all away

By Restaurant Business Staff on Mar. 11, 2007

Paper and plastic ware can be a very important part of your operation, in terms of both price point and customer convenience. Here are some tips to help in your buying.

Operations

Toast of the town

By Restaurant Business Staff on Jul. 01, 2011

Diners have come to expect a side of crisp, golden-brown bread accompanying their breakfast orders. At lunchtime, toast is a must-have as the basis of a classic club and other sandwiches. So having a toaster that can deliver the goods quickly and consistently is essential.

Operations

View masters

By Maura Keller on Jun. 16, 2014

Well-designed display cases can improve operational efficiencies, create competitive differentiation and increase sales.

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