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customer service

Marketing

This week’s restaurant nightmares: Language, people

 By Peter Romeo on Aug. 08, 2018

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Leadership

The champion

 By Peter Romeo on Jul. 28, 2016

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Workforce

How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Go kid krazy!

By Bill Main on Jul. 01, 1999

Kids influence where their parents dine out at least 50% of the time in the casual dining segment.

Service guarantee

By Bill Main on Jan. 09, 2003

When you buy a car, a camera or a toaster oven, you receive a warranty — a guarantee that the product will work. How often have you seen a warranty for restaurant meals?

Sysco's FreshPoint to Buy Connecticut Produce Distributor

By Restaurant Business Staff on Jul. 11, 2005

Fowler & Huntting is a full-line fresh fruit and vegetable distributor headquartered in Hartford, CT. Terms of the agreement were not disclosed, according to...

2007 Preview: Before you buy

By Restaurant Business Staff on Dec. 01, 2006

How innovative should you get next year?

O

By Restaurant Business Staff on Jun. 19, 2009

NASHVILLE, TN (June 16) Multi-concept casual dining company O’Charley’s Inc. has entered into an agreement with Reinhart FoodService (RFS), La Crosse,...

Midway Produce Inc. Purchased by U.S. Foodservice

By Restaurant Business Staff on Feb. 21, 2011

ROSEMONT, IL (February 21, 2011)—U.S. Foodservice, one of America’s leading foodservice distributors, has purchased Midway Produce Inc., a prominent...

US Foods to Acquire Hawkeye Foodservice Distribution

By Restaurant Business Staff on Jul. 12, 2012

ROSEMONT, IL (July 12, 2012)—US Foods, the largest privately-owned broadline foodservice distributor in the U.S., announced it has agreed to acquire...

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