customer service

Operations

This week’s restaurant nightmares: Really?

By Peter Romeo on Mar. 08, 2017

Only a stretch can explain this week's blunders, mishaps and cons.

Go kid krazy!

By Bill Main on Jul. 01, 1999

Kids influence where their parents dine out at least 50% of the time in the casual dining segment.

Service guarantee

By Bill Main on Jan. 09, 2003

When you buy a car, a camera or a toaster oven, you receive a warranty — a guarantee that the product will work. How often have you seen a warranty for restaurant meals?

Now you see it

By Restaurant Business Staff on Aug. 15, 2005

Wouldn’t it be great if you could define “good service” in just a few words? Dream on. Still, a lot can be learned from the attempt.

McLane to Build New Distribution Center in Pennsylvania

By Restaurant Business Staff on Jan. 19, 2007

The company expects the facility, which will be called McLane PA, to be completed and operational in 2008.The new distribution center will service McLane's...

Marketing

The Social Marketing Revolution

By Restaurant Business Staff on Aug. 21, 2009

Guerrilla marketing has taken a decidedly tech turn. Pros: It's cheap and effective. Cons: What's Twitter again?

How to

By Patricia Cobe, Joan M. Lang and Thomas Henry Strenk on May 01, 2011

You can’t learn everything in culinary school. Or business school. Some lessons you’ve just got to learn on the job. With that in mind we set out to gather a little collected wisdom from the industry on how to do some of the more obscure tasks an operator might face. Challenges abound out there. Hopefully this will help get you through a few of them.

Consumer Trends

The importance of trust

Aug. 20, 2012

How trustworthy is your restaurant concept? According to "The Trust Factor" study released by About.com, trust is crucial to consumer-brand relationships and is a key driver in decision making.

Food

Favoring fired up flavors

By Megan Warmouth on Nov. 20, 2013

73% of consumers say that if they try a menu item with an innovative flavor, and enjoy it, they are more likely to return to the restaurant for the same item.

The top 12 ways restaurants piss people off

Jul. 18, 2014

Dirty utensils and restrooms really get people's blood boiling; confusing who ordered what dish, not so much. A new infographic by Consumer Reports shows the most common restaurant complaints.

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