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New York restaurants take aim at reservations pirates

 By Peter Romeo on May 14, 2024

The state's restaurant association has joined forces with lawmakers in hopes of preventing third parties from scarfing up reservations and reselling them, with none of the proceeds going to the restaurants.

Operations

Playing the reservation game

 By Nancy Kruse and Lisa Jennings on May 10, 2024

Nancy Kruse and Lisa Jennings discuss restaurant reservation scalpers, cancellation fees and what to do when you can't get into the hottest concept in town.

Technology

AI has arrived in restaurants. But what is it, exactly?

By Joe Guszkowski on May 10, 2024

Questions abound about this new-to-the-industry technology. Here’s a look at what we know about artificial intelligence, and what we don’t.

Technology

Payment processor Shift4 to acquire Revel Systems for $250M

By Joe Guszkowski on May 10, 2024

Shift4 said the deal would create cross-sell opportunities for its payments and POS businesses. It brings together two of the industry's biggest suppliers.

Technology

Are consumers ordering less delivery? It depends on who you ask

By Joe Guszkowski on May 09, 2024

Tech Check: There are signs that demand is slowing. But some are finding the convenience too good to quit.

Technology

McDonald's is making a massive investment in digital marketing

By Jonathan Maze on May 09, 2024

The fast-food giant is shifting spending to digital marketing and plans to invest “hundreds of millions” into digital innovation, including new ordering channels, personalization and loyalty.

Operations

Sweetgreen inches closer to profitability

By Lisa Jennings on May 09, 2024

Despite flat traffic for the first quarter, the fast-casual salad chain raised guidance for the year, citing continuing momentum.

Technology

ItsaCheckmate rebrands, acquires AI voice provider VoiceBite

By Joe Guszkowski on May 08, 2024

The order integration company has expanded into an all-around digital ordering supplier and now goes by just Checkmate.

Technology

Instacart to offer restaurant delivery from Uber Eats

By Joe Guszkowski on May 07, 2024

Uber Eats will have a dedicated tab within the grocery delivery app, which it said will allow it to reach more customers.

Technology

DoorDash says it's getting more affordable

By Joe Guszkowski on May 06, 2024

The third-party delivery company has reduced customer fees by 12% over the past two years. But delivery still remains far more expensive than carryout.

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