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technology

The week’s 5 head-spinning moments: Servers under siege

 By Peter Romeo on May 09, 2014

Many industry savants see service as the area where restaurants can distinguish themselves. Then why are so many trying to cut server-customer interaction?

Restaurateurs split on phones at the table

 Sep. 02, 2014

Even when the devices aren’t banned outright, operators are setting policies to keep guests’ phones unplugged.

Technology

Anatomy of a visual home page

By Sara Rush Wirth on Oct. 13, 2014

Instead of stagnant pages, some restaurants are adopting a scrolling home page that hits the brand’s main talking points without forcing click-throughs.

Technology

Tablet or conventional POS?

By Sara Rush Wirth on Dec. 17, 2014

It’s the October 2015 deadline to have EMV-enabled devices—the expected date for a shift in fraud liability—that’s driving the need to update.

How the Apple Watch will affect restaurants—or not

By Kelly Killian on Mar. 10, 2015

Apple released the details of its Apple Watch at a live-streaming presentation Monday afternoon. How does this new product affect restaurants and consumer transactions?

Technology

Timeline: Panera's 2.0 vision in focus

By Restaurant Business Staff on Feb. 04, 2016

A look back at Panera's 2.0 model. Will it be enough to restore its reputation as an industry innovator once again?

Technology

Indies aren't sold on tech

By Sara Rush Wirth on Aug. 04, 2016

A recent technology report from the NRA shows that independent operators’ barriers and concerns differ from that of chains, slowing implementation.

Starbucks to adopt voice recognition ordering

By Peter Romeo on Dec. 08, 2016

Customers would be able to speak their pickup orders into a phone and be automatically charged.

Operations

This week’s 5 head-spinning moments: Boundaries smashed

By Peter Romeo on Mar. 24, 2017

Instead of heeding what normally are yellow lights, restaurants stomped on the gas and crashed through barriers this week.

Technology

The future will be personalized

By Heather Lalley on Sep. 19, 2017

We asked some leading restaurant innovators where the industry’s increasing reliance on data will lead. These are their predictions for the decade ahead.

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