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Social media evolves from marketing to operations

 By Amanda Kooser on Jun. 24, 2013

Ruby Tuesday’s narrowly-averted cheese-biscuit apocalypse demonstrates how social media’s role is evolving from marketing to operations.

Technology

Keying up mobile trends at RLC

 By Sara Rush Wirth on Apr. 03, 2014

One of the overarching themes that ran through Restaurant Leadership Conference was that mobile is a critical part of the restaurant business today.

Technology

Taste Savant

By Kelly Killian on Jul. 15, 2014

Restaurateurs who dislike being reviewed by rank amateurs may be heartened by the release of an app by a website that calls itself the “anti-Yelp.”

Check of consumer perceptions yields some touch-screen surprises

Sep. 24, 2014

Consumers weren’t part of the audience at FSTec, but their attitudes toward restaurant technology were given voice by a study survey released at the conference by Technomic.

Restaurant chain introduces mistletoe drones

Nov. 24, 2014

The granddaddy of casual dining is reportedly trying in-store “mistletoe drones,” which capture customers kissing. A smooch wins a freebie.

Technology

Chains embrace education extension to management suite

Feb. 25, 2015

Lucille’s BBQ, Hof’s Hut and the Runza sandwich chain are among the CrunchTime! customers that have adopted the management software company’s new suite of online learning programs.

BWW tests server handhelds, delays tests of customer ordering

By Peter Romeo on Apr. 29, 2015

The casual chain is also looking at a variety of remote-payment options.

When humans act like robots

By Kelly Killian on Apr. 14, 2016

Will kinder, smarter robots will take the sort of productivity-focused jobs we will be ashamed humans ever did? Or is a human touch more valuable?

Marketing

Marketing to today's consumer with tech

By Restaurant Business Staff on Sep. 29, 2016

NRA CIO Kevin Steele, Pei Wei Marketing Manager Sharon Koval, Technomic's Erik Thoresen and RB's Sara Rush Wirth discuss marketing to today's consumer with tech at FSTEC 2016.

Technology

To kiosk, or not to kiosk

By Restaurant Business Staff on Feb. 07, 2017

Self-service kiosks can make ordering and payment easy for busy limited-service customers, and they may still benefit from a novelty factor in some markets.

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