Technology

The latest news and trends in restaurant technology
Technology

High-touch intersects high-tech in concepts within concepts

Foodservice manufacturers introduced an array of new equipment at last week’s NAFEM Show in Anaheim, much of it boasting digital controls and “smart” operating systems. Several companies showed attendees how to integrate their equipment into a concept-within-a-concept as a way of solving a problem or exploiting an opportunity. Here are three examples.

Technology

Using a third-party deliverer? Here are the quality cues you can control

The success of a delivery program doesn’t fall entirely on third-party services. It’s the operators who are preparing the food, wrapping it up and setting the prices. Here, RB judges packaging and food temperature.

Software on the market today allows restaurants to keep notes on repeat diners and use publicly available social media or search engine data to impress patrons.

The brick-and-mortar grocer says data thieves hit only its in-store dining and taproom operations.

CaliBurger’s burger-flipping robot shuts down after one day; employees can’t keep up with robot’s pace, customer demand.

Yet the growing pour-your-own model also presents unique challenges.

Sassy servers and live bands play up the party atmosphere at Dick’s Last Resort destination restaurants. Last year, the brand decided to plunge into a new video and social media-fueled program to enhance engagement with the guests within the four walls and at restaurants throughout the chain.

If a thief steals your credit card data, expect to be out at least $80,000, estimates cyber-security firm ANXeBusiness Corp. in Southfield, Michigan. “Oftentimes, these restaurants feel like they’re being victimized a second time,” says Atlanta hospitality lawyer Charles Hoff, who counsels breached restaurants.

the Restaurant Business team tested more than 100 apps from regional, emerging and national chains, to see what’s out there, what’s working and what’s not.

The extension of online restaurant guides into meal delivery leaped forward this month with acquisitions by two giants in the field, Yelp and GrubHub.

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